Frequently Asked Questions
Everything you need to know about our high-fidelity audio products.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
Do you offer a warranty on Q Acoustics speakers?
Yes, all our passive speakers come with a 5-year warranty, while powered speakers and subwoofers are covered by a 2-year warranty against manufacturing defects.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are your speakers compatible with all home theater receivers?
Our speakers are designed with standard impedance ratings (usually 4 to 8 ohms), making them compatible with the vast majority of modern AV receivers and amplifiers.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for eligible purchases.